What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order. Additionally, you can track the status of your order from your “order history” section on your account page on the website.
Can i change my order?
We can only change orders that have not been processed for shipping yet. Once your order is under the status “preparing for shipping”, “shipping” or “delivered”, then we cannot accept any edits to your order. To make changes to your order, please reach out to us at [email protected]
How do I create an account?
Click the “MYACCOUNT” link at the top right side of our site or on the bottom under “CREATE AN ACCOUNT” and enter the required information and click “Create Account”. Your information is NEVER sold to any other company and is kept completely private. Please check out our “Private Policy” for more information.
If you forgot your password click the “MY ACCOUNT” link. On the bottom left click Forgot Password? or click the link here “Forgot Password?”
What is your shipping policy?
Orders over $149 will qualify for free shipping. Orders will typically ship within 1-3 business days (M-F). All packages for continental U.S. addresses are shipped via UPSP, UPS, and Fedex after an order is placed you will receive a confirmation email with your tracking number.
Has my order shipped?
Once your order has shipped, an email with your tracking number is sent to the email address associated with the order. Registered users can sign in with your user name and password and view the status of their orders. If you did not receive your shipment confirmation number please check your spam folder.
How do I track my order? Where is my tracking number?
Once your order has shipped, an email with your tracking number is sent to the email address associated with the order. If you did not receive your tracking number please check your spam filter settings. For registered users order information, including tracking, can be found by logging in with your user name and password and viewing your purchase history.
How long does it take you to process a return once Gunslinger Arms receives it?
Gunslinger Arms processes all returns within 10 business days of the receipt of the returned merchandise. Credit card companies vary in the time required to post credits back to a customer’s account. Please check with your credit card company for additional information regarding credit policies.
What is your Return policy?
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and The Item And Your Invoice and/or Packing Slip must also be returned, and mail your return to the following address:
62 S. Monsey Rd Airmont Ny 10952
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be returned:
● Used or Opened Items and Ammunition
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
● In cases where an item is defective or the wrong item is received, GunslingerArms will pay for the return shipping.
● All ammunition sales are final due to safety considerations, ammunition is nonreturnable.
● If a customer decides they no longer want an item, the customer covers the return shipping.
● If you would like to return an item(s) please obtain a Return Merchandise Authorization number (RMA) from us prior to returning the purchase.
If you have any questions concerning our return policy, please contact us at:
Does Gunslinger Arms charge restocking fees?
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What payment methods do you accept?
You can purchase on our website using any debit or credit card. We accept Visa, Mastercard, American Express and Discover.